Telenor Helpline vs Telenor Chat, Which one is convenient
Most of the people finding their own ways to get their issues resolved. Telenor provide multiple ways to its customer for interaction and communication. You can connect with Telenor representative through 345 Helpline, online Web Chat and through Facebook Messenger. Facebook messenger is latest modes of communication which is now being added for customer inquiries. Telenor ivr helpline vs chat service.
Due to huge amount of customers and the volume of call back on official helpline Telenor has find other ways to provide customers ways of communications. Previously it was also offering 346 SMS chat service which is now being discontinued as they move on Web chat and messenger.
If you are having Internet on your mobile phone and have time to log in to web chat!! Than do it. For many it is the most convenient way of communication where you don’t need to make any call on helpline and waiting in Que. On Web Chat you get representative response quickly as compare to 345 Helpline. Just because most of the people don’t know about Telenor Web Chat service and keep calling on 345.
If you call on Telenor Helpline it will cost you App.Rs.3 on each call. Whereas on Telenor Official website, you can chat with customer care rep freely. On 345 helpline you have to wait for customer care representative to pick the call whereas on Web chat response time is much fast. On the other hand on 345 helpline you can call any time without any hassle of login to web. 345 Voice helpline is convenient for the older people and for those having trouble using internet.
How to connect with Telenor Web Chat service / IVR
In order to chat with Telenor online representative you need to logon to the official Telenor website. At the bottom of your screen you will see a pop up option of Telenor Customer care. Just click on it and write your details, like, Name, Mobile number and Email. If you don’t have an email account, you can write any email to continue with Chat.